Overall happy with the product and service. The products are well-engineered, straightforward to install and function well. All good! Things that could be improved: 1) delivery lead-time was longer (3½ weeks) than I'd have liked. 2) As a DIY installer I found a few steps in some of the pictures-only installation leaflets slightly challenging to understand for a while. All were clear enough in the end, and I do get that "a picture's worth a thousand words" and that translation is tedious for such an international product, but a _few_ would have helped!
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your constructive feedback. We're delighted to hear that you're happy with the product and service overall, and that you found the blinds well-engineered, straightforward to install and performing well. We're sorry that the delivery lead time was longer than you had hoped. Due to high order volumes, some deliveries have taken longer than expected. We also appreciate your comments regarding the picture-only installation instructions. While these are designed to be language-independent, we recognise that some steps can be open to interpretation and that a small amount of written guidance could be helpful in certain situations. Your feedback has been shared with the relevant teams for consideration.