When my son an I ordered 3 blinds (1 for me 2 for him) At the time we were told they would be delivered together, despite my blind being available within a few days an his would be several weeks. Your tracking site suggested that my son's would arrive on 29th so he took time off work to take the delivery. On 24th he came home to find a note from Parcel Force to say that he had missed a parcel delivery, they would try again on the next business day (Monday) - when his blinds did arrive. I called your customer services where a very nice person told me that, in fact, the two orders were always going to be delivered separately as his blinds were coming from France and mine from UK, she told me that mine would arrive on 29th. 15 minutes after my call I got an email to say that my parcel would not arrive when promised!! At just before 9 last night I got a further email telling me that my order would arrive today. Whilst I was reading the email my son rang me to say that my order had just been delivered!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery and communication around your order caused frustration. We understand how disappointing it must have been to receive conflicting information about when your blinds would arrive. We understand that clear and reliable communication is an important part of the customer experience, and we're sorry that this fell short in your case. Your comments have been passed on to the relevant teams for review as we continue to improve our delivery communications and tracking processes.