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Wendy H
7/10
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From the start of fitting 2 blackout blinds there were problems with light intrusion. For several months we were backwards and forwards. It was only when my granddaughter took a picture on her more up to date home you accepted there was a problem and gave us 2 new blinds. You suggested we try and get a VELUX fitter. I have phoned the Bicester office 4 times in the last 5 weeks and each promised someone would get back to me no one has responded. They have all my contact details. This is appalling
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Alison P
7/10
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I ordered a blackout blind to a certain colour, which I realised had a lead time on it due to being made up specifically, which was fine; the only problem was that the two attachments I needed, in order to put up the blind, were shipped well after the blind had arrived. So, I couldn't put it up for over a week. The attachments, which were each less than 4cm x 2 cm in size, were shipped SEPARATELY in HUGE boxes, so I had to wait for them each to arrive, days apart, via courier, and arrange for them to be left somewhere if I was out. Why not ship the attachments BEFORE the blind, and put them in a simple Jiffy bag that could pop through the letter box? I love the blind, but all in all it's been nearly a month from ordering to being able to put it up!
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Caroline D
5/10
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Staff on the phone (I called twice re delivery) were very helpful, however, delivery instructions did not seem to be passed on to or actioned by courier. Hence my blind had 2 failed attempts as I was on holiday.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that our team were helpful when you got in touch. We’re sorry, however, that the delivery instructions were not followed by the courier, resulting in the failed attempts while you were away. Your comments have been noted, and we’ll use this to review how instructions are shared with our delivery partners.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really pleased to hear that you love the blind itself, but we’re very sorry for the frustration caused by the delivery process. We understand how inconvenient it must have been to receive the fittings separately. Your suggestion around sending smaller components in advance and in more suitable packaging is very valid, and we appreciate you taking the time to share it.