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Andrew G
10/10
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Great service, great robust quality product, easy installation. Have already recommended.
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Tim R
3/10
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The delivery was significantly delayed over a week. The instructions are too basic and I had to find guidance on the Internet to install the heat blind.
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Abigail B
3/10
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I still haven’t received all of my order
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear there were concerns regarding the delivery of your order. Having reviewed your case, we understand that you recently spoke with our Customer Service team and confirmed that you have now received all items from your order.
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Neil W
0/10
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Still awaiting delivery!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order has not yet been delivered and understand how disappointing this delay must be. Having reviewed your case, we can confirm that you contacted our Customer Service team yesterday and discussed the matter with one of our colleagues. We have since contacted the carrier and requested delivery on 22 July 2026. As soon as we receive confirmation from the carrier, we will provide you with an update via email.
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Sheila O
10/10
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I have velux windows that have lasted 20 yrs They needed minor fixing and I rang up , was given excellent advice , a few years ago , and bought small part which fixed them.
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ANDREW W
1/10
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woeful experience, expectation set at ordering was OK and main reason I order from Velux, but two further delays in delivery was totally unacceptable, as the OEM your delivery expectations should be golden. + your IKEA instructions without words needs a lot of improvement and needs to be made clearer for the different GGL variants.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience. We understand how disappointing it is when delivery expectations are not met, particularly when delays occur. We sincerely apologise for the inconvenience caused. We also appreciate your comments regarding the installation instructions. Clear guidance is essential, and we’re sorry that the current format did not provide the level of detail needed, especially for different GGL window variants. Your feedback is valuable and will be shared with the relevant teams for consideration.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your delivery was delayed by more than a week. We’re also sorry that the installation instructions were not clear enough and that you had to seek additional guidance online to fit the heat protection blind. Clear and comprehensive instructions are important, and we appreciate you bringing this to our attention.