woeful experience, expectation set at ordering was OK and main reason I order from Velux, but two further delays in delivery was totally unacceptable, as the OEM your delivery expectations should be golden. + your IKEA instructions without words needs a lot of improvement and needs to be made clearer for the different GGL variants.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience. We understand how disappointing it is when delivery expectations are not met, particularly when delays occur. We sincerely apologise for the inconvenience caused. We also appreciate your comments regarding the installation instructions. Clear guidance is essential, and we’re sorry that the current format did not provide the level of detail needed, especially for different GGL window variants. Your feedback is valuable and will be shared with the relevant teams for consideration.