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Janice F
6/10
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When ordering samples of blinds, the ‘add to basket’ button disappeared and it was very difficult to put items in the cart.
Excellent, effective and quick resolution of a simple minor fault. Straightforward and clear process, with great phone support. An example for many other businesses to follow.
I fitted my replacement blind to a velux window fitted in 1993. By trial and error I found the blind fitted by pushing hard on to the existing mounts, not up as shown on the video. Otherwise it was fairly straightforward and the quality of the unit looks good - time will tell!
The service, delivery and product were as expected and timely. I just don\'t really \"recommend\" any businesses unless asked for specific advice.
The procedure for arranging delivery was unclear. I was provided with a French form to complete in order to get the delivery driver to leave package in the porch. I was led to believe I had to be at home for delivery (which was a day earlier than published). Other than that, a phone call to the customer service office sorted things out. The quality of the product is very good.
I still haven’t received my order placed on the 4th April, today is the 29th. No where on your website can I find info that the blinds are coming from France, presumably on a pack horse
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the ordering process was not a flawless experience. We are working hard to provide customers with a seamless user experience and aim to continuously improve our services.