|
David A
8/10
|
The small clips/catches to fit the blinds into that we ordered could have been sent in one small envelope. They came individually in two large boxes, very wasteful.
|
james P
2/10
|
My windows are not compatible with the kit I was sent and only able to use less than half of your products (no grid or requirement for filter). Price for simple sticky tape is excessive.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
|
Robert D
4/10
|
Customer service was good thank goodness but delivery rubbish . Still not received our blind . Evry lost first one surprise surprise!!waiting with bated breath for replacement . Why do companies use these terrible.companies . So many lost or damaged parcels , nightmare . Royal Mail so much more reliable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m very sorry to hear about the delivery experience you had with our carrier the first time around. We understand how frustrating delivery issues can be, and we appreciate your patience while this was resolved. I’m glad to hear that your replacement blind has now arrived.
|
*** *
0/10
|
Delivery delayed three days but in itself no great inconvenience for me. But what really hurt was failure to get the blind to function properly. It resists locking in any position. Even a highly capable professional builder I later employed failed to get it to work. (This can be verified). Particularly alarming is that some six years ago I fitted two identical Velux windows in the same room without difficulty. This suggests the company is leaving assembly to the buyer in the interest of scooping more cash. A dangerous short-term measure. I would appreciate either a refund of £114 or - better - provision of a new blind in the easily constructed method. That is the method that has led to two blinds working faultlessly in my attic. I commend Velux for asking customers for their views in an easily packaged manner, allowing details to be given. Too many companies just ask buyers to rate the product or services on a scale with no facility for detail or any finesse. Peter Pallot
|
Susanne N
10/10
|
The website was impossible to find out which blinds would work on my windows. They gave the wrong ones and even customer service couldn't help. Other website choice for blinds was also different if you accessed it in different ways. It was incredibly frustrating. I considered using other manufacturers blinds but that didn't work either. I had to wait a year until my windows needed servicing because they were broken. And the service engineers helped show me which blind was the right one thank goodness for them they were brilliant. Now I have the blind and its perfect. The delivery was not updated and I had no idea when they were coming from the deliverer's website. The boxes were broken and torn. However the blinds were fine
|
Colin M
5/10
|
You have sent me this survey and yet I have not received the item I ordered. One way of improving would be to make sure the customer received the order in the time range you specified and that they have actually received it before you ask them for comments. I am still hoping (and expecting) that when I receive the item (assuming I will at some point) I will find it is of excellent quality as I still believe that Velux products are excellent, which is why I got one fitted in my home. However, I cannot give a judgement about the quality of the item as it has not arrived. All I can do, in response to your request, is say that the delivery service appears to be disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. Your feedback is important to us, and we're continually working to improve our service.