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Stephen F
2/10
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Nearly a month between ordering and being delivered is pretty awful these days. Please note, I have not received the blind yet. Also the range of blinds was extremely limited.
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A H
3/10
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Yes, I am so disappointed .. the velux products I ordered are excellent but two things will mean I never order again or recommended your firm 1. Evri .. they are appalling, the way they operate and treat packages and clients is not acceptable (I had to literally search my property for the delivery) 2. (And this is the killer) .. two of my items were tiny, two blind pullers, same product .. these are in their own small box, but they were delivered in separate boxes that were huge in comparison .. that puts the onus of rescuing on the receiver and was thoughtless.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m really glad to hear that you’re pleased with the Velux products themselves, but I’m truly sorry that the delivery experience overshadowed your order. Your frustration with Evri is completely understandable, and having to search your property for a parcel is not acceptable. We also appreciate your point about the oversized packaging for the small items. Your feedback is important to us, and we're continually working to improve our service.
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Kevin P
9/10
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Reliable and good products. Use the company before and support is high quality and helpful. Products easy to fit
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Diana G
10/10
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2 huge boxes for 2 small blind adaptors at a time we are all supposed to be eco friendly.
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Richard S
5/10
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Please don’t use Evri, their poor reputation is deserved. My package was late & delivered to the wrong address
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Neil F
10/10
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Excellent experience, thank you. Our windows were taken care of by the builders involved in our kitchen project, but they suggested the Touch remote that copes with both widows and their blinds. Excellent, positive help from your colleague prior to simple online ordering process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We have reached out to you directly by e-mail. Kindly note that the estimated delivery date on the order confirmation was the 16/01/26 and the carrier confirms delivery on the 14/01/2026. If this is not correct, please do let us know and we can investigate further. This blind shipped from France and on occasion, these parcels can be stopped in customs for clearance checks. Coupled with the Christmas and New Year office closures, I wish to sincerely apologise for the lead time on this product at your timing of order. The VELUX blackout roller blind is available in 16 colour ways with the option to choose the 'Colour By You' range (at no additional cost) which allows the creation of your own custom colour. If there's anything we can do to help, please reach out to our support team.