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Robin P
10/10
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I am absolutely delighted with my blackout blinds, and getting them at a reduced price made it even better. The quality of the product is excellent. The only thing that I am a bit unhappy with is the cost of some accessories I had to buy to facilitate fitting. And, the smallest of these items, of which I ordered and received 5, all came in individual boxes. A scandalous waste.
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Kelvin S
0/10
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Would give a zero score if available. Will not be ordering or buying anything from Velux again.Ordererd and paid in full on 19 June and just been told it could be 20 July before we receive
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Richard H
0/10
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The package was lost at the distribution centre. Still have not had anyone contact me or send out replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced. Having investigated this further, we can see that your original parcel is being returned to us by the courier. Unfortunately, we were not previously made aware of any issue, as the courier does not automatically notify us when a parcel is lost or returned to sender. Now that we have been made aware of the problem, a replacement order has been arranged and will be processed and dispatched as quickly as possible. Once shipped, you will receive confirmation and tracking details so you can monitor its progress. We sincerely apologise for the inconvenience and delay and appreciate your patience while we work to resolve this matter.
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COLIN O
10/10
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We had a professional installer which made the process of installation straightforward.
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Alison P
0/10
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My order has not arrived hence my ratings. I have been charged for the blinds but have no product to provide a review. Please can you look into this and provide an update on when we will receive our order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review. After checking your order, we can confirm that the estimated delivery date was 06/07/2026. Unfortunately, there was a slight delay with the courier, Parcel Force, and we sincerely apologise for any inconvenience this caused. We can see that it is now out for delivery today.Your order should be with you today. If, for any reason, it does not arrive, please let us know and we'll investigate this further with the courier, Parcel Force, as a priority.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand your disappointment after placing and paying for your order on 19 June and then facing delays to the expected delivery. Having reviewed your order, we can confirm that your original order is currently out for delivery. The date of 20th July related to a replacement order that had been raised while we were investigating the delay. As your original order is now with the courier for delivery, the replacement order has been cancelled to avoid you receiving duplicate items. We sincerely apologise for the confusion and the delay you have experienced. If you have any questions or if your order does not arrive as expected, please don't hesitate to contact our customer services team and we'll be happy to help.