Would give a zero score if available. Will not be ordering or buying anything from Velux again.Ordererd and paid in full on 19 June and just been told it could be 20 July before we receive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand your disappointment after placing and paying for your order on 19 June and then facing delays to the expected delivery.
Having reviewed your order, we can confirm that your original order is currently out for delivery.
The date of 20th July related to a replacement order that had been raised while we were investigating the delay. As your original order is now with the courier for delivery, the replacement order has been cancelled to avoid you receiving duplicate items.
We sincerely apologise for the confusion and the delay you have experienced.
If you have any questions or if your order does not arrive as expected, please don't hesitate to contact our customer services team and we'll be happy to help.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand your disappointment after placing and paying for your order on 19 June and then facing delays to the expected delivery. Having reviewed your order, we can confirm that your original order is currently out for delivery. The date of 20th July related to a replacement order that had been raised while we were investigating the delay. As your original order is now with the courier for delivery, the replacement order has been cancelled to avoid you receiving duplicate items. We sincerely apologise for the confusion and the delay you have experienced. If you have any questions or if your order does not arrive as expected, please don't hesitate to contact our customer services team and we'll be happy to help.