My order has not arrived hence my ratings. I have been charged for the blinds but have no product to provide a review. Please can you look into this and provide an update on when we will receive our order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review.
After checking your order, we can confirm that the estimated delivery date was 06/07/2026. Unfortunately, there was a slight delay with the courier, Parcel Force, and we sincerely apologise for any inconvenience this caused. We can see that it is now out for delivery today.Your order should be with you today.
If, for any reason, it does not arrive, please let us know and we'll investigate this further with the courier, Parcel Force, as a priority.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review. After checking your order, we can confirm that the estimated delivery date was 06/07/2026. Unfortunately, there was a slight delay with the courier, Parcel Force, and we sincerely apologise for any inconvenience this caused. We can see that it is now out for delivery today.Your order should be with you today. If, for any reason, it does not arrive, please let us know and we'll investigate this further with the courier, Parcel Force, as a priority.