The package was lost at the distribution centre. Still have not had anyone contact me or send out replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced.
Having investigated this further, we can see that your original parcel is being returned to us by the courier. Unfortunately, we were not previously made aware of any issue, as the courier does not automatically notify us when a parcel is lost or returned to sender.
Now that we have been made aware of the problem, a replacement order has been arranged and will be processed and dispatched as quickly as possible. Once shipped, you will receive confirmation and tracking details so you can monitor its progress.
We sincerely apologise for the inconvenience and delay and appreciate your patience while we work to resolve this matter.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced. Having investigated this further, we can see that your original parcel is being returned to us by the courier. Unfortunately, we were not previously made aware of any issue, as the courier does not automatically notify us when a parcel is lost or returned to sender. Now that we have been made aware of the problem, a replacement order has been arranged and will be processed and dispatched as quickly as possible. Once shipped, you will receive confirmation and tracking details so you can monitor its progress. We sincerely apologise for the inconvenience and delay and appreciate your patience while we work to resolve this matter.