Evri have lost the 1st parcel ... excellent customer service as replacement sent out without question ... 2nd parcel still not arrived - I did request a different courier for 2nd parcel but you don't use one ...
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the problems you experienced with the delivery of your order.
We're pleased that our customer service team was able to arrange a replacement promptly after the first parcel was reported lost.
We appreciate your feedback regarding courier choices, and we'll ensure your comments are shared with the relevant teams.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the problems you experienced with the delivery of your order. We're pleased that our customer service team was able to arrange a replacement promptly after the first parcel was reported lost. We appreciate your feedback regarding courier choices, and we'll ensure your comments are shared with the relevant teams.