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Alastair W
4/10
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I specifically ordered the blinds to be delivered tomorrow both on your website and via parcelforce website after they ignored my request and lgave a date when I knew I would be away. I’ve come home to a message from parcelforce and a postcard telling me to pick up from my local post office which isn’t terribly local. What is the point in asking me for a date if you are going to ignore it? If I’d known I would’ve delayed the order.
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michael l
5/10
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not been delivered as yet!!
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that you hadn’t received your delivery at the time of the survey. According to our logistics team, the parcel was delivered without delay, and we're pleased to hear that our customer is now happy with the product.
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Philippa F
9/10
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Pleased at the way the blind fitted easily into the window. It was a simple job to fit.
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Paul W
10/10
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First class product and service. Easy to identify and order precisely the correct product from the window coding system. The product quality exceeded my expectations. Given the quality the price is excellent.
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Allen M
5/10
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Very poor delivery tracking information. Have been given no expected delivery date. Should be given choice of delivery company.
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Alan B
10/10
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Very quick service with no issues, product went wrong after a year, exchange unit sent out same week
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Samantha C
0/10
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Would never order from velux again, no response to my email sent several days ago regarding poor service from ordering to delivery
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that the experience was not entirely smooth. The customer service team responded within the advertised response time. Should there be any further questions, please don’t hesitate to get in touch.
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Richard S
0/10
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The package was delivered to the wrong address - the photo provided was not of my door. I found the door down the street it was delivered to (using the photo) but the occupiers of that address seem to be away so I can’t get my package. The delivery organisation responded to my written complaint with a commitment to get back to me in 24 hours. They did not. Still no package.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that you did not receive your product on time. Our customer service team has investigated the issue and placed a replacement order with the correct address for our customer, which should be delivered soon.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.