I have received some parts that I did not order. Still waiting for roller blinds to be delivered but tbf I am only expecting them in a day or so.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you received parts you weren't expecting. However, we're pleased to hear that your roller blinds are due to arrive shortly.
If any incorrect items have been sent, please don't hesitate to contact our customer service team, who will be happy to look into this for you. We appreciate your patience and hope you'll be enjoying your new blinds very soon.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you received parts you weren't expecting. However, we're pleased to hear that your roller blinds are due to arrive shortly. If any incorrect items have been sent, please don't hesitate to contact our customer service team, who will be happy to look into this for you. We appreciate your patience and hope you'll be enjoying your new blinds very soon.