2 blinds were strapped together as one parcel fine. 2 additional tiny plastic clips were packed in a further 2! a4 boxes and sent separately by another means.
Total waste of materials and transport costs
Should all have been sent as I consignment.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blinds arrived safely, however we're sorry to learn that the additional clips were sent separately and packaged in a way that felt excessive. We understand your frustration at receiving two small items in separate large boxes via a different delivery service, and we appreciate your comments regarding both packaging waste and transport efficiency.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blinds arrived safely, however we're sorry to learn that the additional clips were sent separately and packaged in a way that felt excessive. We understand your frustration at receiving two small items in separate large boxes via a different delivery service, and we appreciate your comments regarding both packaging waste and transport efficiency.