The leaflet instructions took a while to understand as no written instructions. We got there in the end but not very clear to follow.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the leaflet instructions difficult to follow. While the pictorial format is designed to be language-independent, we understand that some installation steps can benefit from additional written guidance. We're pleased to hear that you were able to complete the installation in the end, and your comments have been shared with the relevant team as we continue to improve our instructions.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the leaflet instructions difficult to follow. While the pictorial format is designed to be language-independent, we understand that some installation steps can benefit from additional written guidance. We're pleased to hear that you were able to complete the installation in the end, and your comments have been shared with the relevant team as we continue to improve our instructions.