Although when I ordered I provided the correct address, Velux then didn't get it correct in there communications to me and didn't provide delivery companies the correct address, which delayed my delivery, as I had to contact Velux, and they didn't update me quick enough. 3 different parcels arrived by different delivery companies, and one delivery contained 4 separate parcels of 4 small items , which would have easily fitted into one of the boxes. Also one of the delivery companies, namely Evri, didn't even tell me an item was out for delivery, the first I knew was a photo of the item at my back door, and I was on holiday. Not a good experience at all.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your delivery. We're also sorry for the inconvenience caused by receiving multiple parcels from different delivery providers. In addition, we appreciate your concerns regarding the delivery notification from Evri, particularly as a parcel was left while you were away without prior notice. Your comments have been shared with the relevant teams, as reliable communication and efficient delivery are important parts of the customer experience.