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Gail K
10/10
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The only disappointment was the blind did not arrive with out all the necessary fitting so we had to order from amazon and wait an extra day to fit they cost £7 I’m not sure if this was accidentally. So can’t give less marks but if it wasn’t maybe it should be.
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Marie L
1/10
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My blinds show online as delivered but they have not been. The estimated delivery date is 20/8/2025 but the tracking says they were delivered last week but we were on holiday. The Royal Mail delivery card says a package was left “by the bins” but there is no package. Was this my blinds? Or should I expect them on 20th August? A package of this value should have to be signed for and not “left behind the bins” on an exposed front driveway.
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Elissa P
5/10
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Velux are let down by the delivery company you use. I was notified my order had been dispatched but delivery date is mor3 than two weeks ahead
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Alan E
9/10
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Blind was 20 years old due to hot sun the blind ceased to work. Couldn’t believe the colour matched the other blind perfectly. My son fitted it without a problem. Thank you
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as expected. Our customer service team placed a replacement order for our customer which is scheduled to be delivered as soon as possible.