The external shade blinds I bought and have fitted are excellent 5/5. But I mistakenly ordered a pair of internal fittings that are incompatible with the blinds ordered. So its a simple return of low value unopened product. I shouldnt have to fill a form and wait 72 hours for your contact me. Its now well past 72 hours and still heard nothing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself. We're sorry to learn that the returns process did not meet your expectations. Having reviewed your case, we can confirm that, following a discussion with our Customer Service team, credit note was generated on 20 July 2026 to resolve the matter. We appreciate your feedback regarding the returns process , as it helps us identify opportunities to improve our service.