While happy in the main with the blind, it does have one very tiny hole in the fabric at the lower edge through which light can be seen when drawn. This does not affect the function obviously but is just a bit irritating!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the blind overall. However, we’re sorry to learn that it arrived with a small hole in the fabric, even though it does not affect the functionality of the product.
We understand how even a minor imperfection can be frustrating. If you would like us to look into this further, please contact our Customer Service team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the blind overall. However, we’re sorry to learn that it arrived with a small hole in the fabric, even though it does not affect the functionality of the product. We understand how even a minor imperfection can be frustrating. If you would like us to look into this further, please contact our Customer Service team.