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Michael L
0/10
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I was told blinds to be delivered Tuesday.I waited in all day. No delivery.No track and trace. No phone call to tell me of delivery . Telephoned Velux today.Spoke to Katz. Nice lady but did not seem to be in a position to help.So I am still waiting with no idea of when blinds due to be delivered.. Dreadful customer service M Leonard
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Jonathan C
5/10
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Despite ordering an off the shelf KIG300 unit along with my blinds, I have had no communication regarding the delivery of the KIG. I have already contacted customer service and still received no reply.
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David G
2/10
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How can I do a survey when I have not had the blind delivered yet? This survey, the second one to be sent, is too early!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear , that the ordered items did not arrive yet. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Richard C
10/10
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Velux were great to deal with from our first phone call to the team that installed the windows.
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Julie N
10/10
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Arrived early, and so easy to install. I had previously tried to order a slightly cheaper alternative from a blinds company and it was absolute rubbish!! This was a breeze by comparison. Thank you!!
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Steve R
6/10
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My blinds arrived after a week of waiting, and the window attachments arrived almost a week later. Why could they not be shipped quicker and at the same time? When I started to fit the blinds I realised I was still missing part of my order.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve. If there's anything we can do to help, please reach out to our support team.
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Mark M
7/10
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My blind and controller are no paired, I have really struggled to find the relevant instruction's or video to work out how to pair.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that there were problems with the delivery. Our customer service contacted the customer and arranged for a replacement order to be delivered as soon as possible.