I bought this to replace one that I bought 12 years ago that had broken. The video on your website was ok, but probably needed more info about how to remove the top bar. You need to really pull hard. It felt like I was almost breaking something when I did it, but all was good.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
