Received product doesn’t work. Still waiting for scheduled delivery dates of 2 items on order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received is not working as expected. This is certainly not the experience we want for our customers.
We’re also sorry that you are still waiting for delivery dates for the remaining items on your order.
We appreciate your patience and apologise for the inconvenience caused.
If you have not already done so, please contact our Customer Service team, who will be happy to assist you with both the product issue and the status of your outstanding deliveries.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received is not working as expected. This is certainly not the experience we want for our customers. We’re also sorry that you are still waiting for delivery dates for the remaining items on your order. We appreciate your patience and apologise for the inconvenience caused. If you have not already done so, please contact our Customer Service team, who will be happy to assist you with both the product issue and the status of your outstanding deliveries.