Still waiting for samples which has delayed ordering window - hopeless
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you have now received your samples.
I am sorry that they were delayed. We would normally expect samples to be delivered within 2-3 working days. As samples are sent via Royal Mail as a standard letter, it appears there may have been a delay within their postal network.
I apologise for any inconvenience this may have caused and appreciate your patience. I hope the samples are helpful, and if there is anything further we can assist you with, please do not hesitate to get in touch.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you have now received your samples. I am sorry that they were delayed. We would normally expect samples to be delivered within 2-3 working days. As samples are sent via Royal Mail as a standard letter, it appears there may have been a delay within their postal network. I apologise for any inconvenience this may have caused and appreciate your patience. I hope the samples are helpful, and if there is anything further we can assist you with, please do not hesitate to get in touch.