Very impressed with the Rolls Royce service, however slightly dissatisfied that both blinds are not performing the same way.
Probably stay with you; perfection is hard to achieve. I do enjoy your aftercare.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you've been impressed with the service and aftercare you've received. It's also great to know that you're pleased enough with the overall experience to continue choosing us.
That said, we're sorry to learn that your two blinds are not performing consistently. We understand that when purchasing the same product, you would expect both blinds to operate in exactly the same way. If you've not already done so, please don't hesitate to contact our customer service team, who will be happy to look into this for you.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you've been impressed with the service and aftercare you've received. It's also great to know that you're pleased enough with the overall experience to continue choosing us. That said, we're sorry to learn that your two blinds are not performing consistently. We understand that when purchasing the same product, you would expect both blinds to operate in exactly the same way. If you've not already done so, please don't hesitate to contact our customer service team, who will be happy to look into this for you.