The electric blind makes a scraping noise when operating and has a slight ripple in the fabric.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your electric blind is making a scraping noise during operation and that you've noticed a slight ripple in the fabric.
If you have not already done so, we would encourage you to contact our Customer Service team, who will be happy to review the issue.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your electric blind is making a scraping noise during operation and that you've noticed a slight ripple in the fabric. If you have not already done so, we would encourage you to contact our Customer Service team, who will be happy to review the issue.