Purchasing the unit is easy enough with swift delivery. Not being able to talk to someone is a pain. I'll have to pair my new controller with the blind and window but I haven't a clue what the diagrams mean. Normally I'd be able talk it through with someone. In the past the customer service people have been really helpful. I hope them not being available is only temporary.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us yesterday. We apologise once again for not being able to reach us on our phone line at the time of your call. We have taken your feedback on board regarding the phoneline closure message, to ensure that this is made clearer going forward. We are glad that with the assistance of your daughter, you have been able to successfully pair your new VELUX Touch handset with your chosen VELUX products.