You have a discount field yet no discount offered with newsletter sign up etc, which really annoyed me. Just being honest!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty and are sorry to hear that this aspect of the website was frustrating. We understand that seeing a discount code field at checkout can create an expectation that promotional offers may be available, particularly after signing up for communications.
We regularly review our promotions and offers, and your comments have been shared with the relevant team for consideration.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty and are sorry to hear that this aspect of the website was frustrating. We understand that seeing a discount code field at checkout can create an expectation that promotional offers may be available, particularly after signing up for communications. We regularly review our promotions and offers, and your comments have been shared with the relevant team for consideration.