|
Richard B
0/10
|
The website was not helpful, it was impossible to figure out what information I needed and what was related to the product I have. In addition the equipment I was sent did not work and would not connect to my WiFi!
|
Elizabeth S
4/10
|
Blind arrived and looks good. But I can’t put it up as my Window does not have the required mounting brackets. Ordering process did not prompt me to check for these. I now have to order again, pay another delivery fee and wait another 7-10 days in really hot weather before I can put my new blind up.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were unable to install your blind. Based on the window code provided, the configurator will indicate whether mounting brackets are required—these are typically necessary for older models. Please contact our customer service team to request the appropriate mounting brackets for your installation. We apologize for any inconvenience caused.
|
A P
8/10
|
I ordered replacement blind for older type window Diagrammatic instructions difficult to follow particularly stage where the gloomy face diagram is so small that I couldn't see what it was warning against. I was also disappointed that though the product illustrated on the website (for older type windows) matched my existing blind the product I received was different, with a thicker frame and a more vicious action. It's a good product but difficult to open smoothly
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, please contact our team for further support if needed!
|
Lesley P
10/10
|
As it's an older velux. The blind is lovely made and looks modern. Brilliant product
Comment by veluxblindsdirect.co.uk:
We apologize that your experience was not as smooth as expected. Please don’t hesitate to get in touch with us so we can assist further or explore possible solutions.