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Dave D
10/10
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Paper instructions are unnecessarily complicated and confusing for what proves to be a simple installation
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Iona J
8/10
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Remote control complicated to pair. The instructions if the instructions were clearer - there shouldn’t be a need to speak to customer service.
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James G
2/10
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Blind had pin holes in it , which should have been detected at quality control stage
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
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Geoffrey S
10/10
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Basic blackout blinds, easy to install, perfect fit, work well using the window pole as out of reach to work by hand. Very pleased, would recommend.
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Alan C
10/10
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Having had a number of Velux blinds over the years, they still remain good quality and are easily installed
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Charles P
7/10
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- one unit turned up damaged - delivery took longer than stated when purchased
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're sorry to hear that the delivery service was not satisfactory. Please reach out to us so we can investigate the issue and find a suitable resolution.
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CLAIRE W
5/10
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I was totally confused about when my order was going to be delivered, it didn’t arrive when it said it was, I was confused by what was arriving when, I was asked if I wanted the package to be delivered on another day to which I replied I’d like it delivered two days later - it then arrived 5 days early! The lead time from ordering to delivery was way too long - most products these days are delivered within two to three days.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the product did not live up to your expectations. If there's anything we can do to help, please reach out to our support team.