|
Peter B
10/10
|
Easy to order, good delivery charge. Good delivery. Openers good quality with very easy to understand step by step installation instructions.
|
Sarah B
2/10
|
Keep customers up to date on orders. I ordered two items and only one despatched. Had to send 3 emails before someone advised the other was out if stock and I still have no idea when I will get this, despite paying for it
|
Pasq P
10/10
|
SLIGHLTY hard to find code had to you tube it. Product fantastic and easy to fit Thank you
|
Leigh B
1/10
|
The screws provided are the cheapest and poorest design I have seen in years. I can’t hold the blind in place whilst trying to screw it in with these poor designed screws
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed with the screws provided and found them difficult to use during installation. Your feedback has been shared with the relevant team for review as we are always looking for ways to improve our products and installation experience. If you continue to experience difficulties with the installation, we would encourage you to contact our Customer Service team, who may be able to provide further assistance.
|
Kath M
10/10
|
Ordering was easy and delivery was fast. Communication about delivery was very good. Blinds are very well designed and excellent quality.
|
Simon J
8/10
|
It was all simple, straightforward and smooth from choosing the blind, delivery and then fitting. Thanks
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that your experience was simple, straightforward, and smooth from start to finish. Providing an easy and hassle-free experience is exactly what we strive for. Thank you for choosing us and for taking the time to share your positive experience.
|
David R
9/10
|
We have only ordered sample blind materials, but have now ordered heat resistant shutters. This followed further discussions and recommendations from your support team.
|
David B
10/10
|
Extremely happy overall. Website could have been clearer about the mounting blocks. It turned out I didn’t need them as my existing window has them. If the website made it easier to identify them it would have helped. The blind was fitted and in use before the mounting blocks arrived separately
|
David M
2/10
|
The order was placed with an expected delivery time of 2-3 days on 26 June - today is 7 July no delivery yet
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, and we're sorry to hear that you were disappointed with the delivery timescale for your order. Having reviewed your order, I can see that your order confirmation, issued on 24th June, advised an estimated delivery date of 6th July. While we appreciate this was longer than you were expecting, this was the estimated delivery date provided when your order was confirmed. I'm pleased to confirm that the tracking shows your order has now been delivered today, 7th July. We apologise for the short delay beyond the estimated delivery date and for any inconvenience this caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience and understand your disappointment at not receiving updates regarding the second item in your order. We are currently experiencing exceptionally high demand for VELUX blinds across the UK and Europe, driven by the recent period of warm weather. This has resulted in delays to multiple orders. We appreciate this is frustrating and we are working hard to dispatch affected orders as soon as possible. As soon as we have an update on when the goods will be delivered, we will of course let you know. We appreciate your patience.