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Penny W
10/10
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Simple to use website & found what I was looking for easily. Fair price & delivery, although delayed, I was notified of delay. Velux roof light maintenance kit, restored my roof-lite to good as new :-) Thank you
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Gerald F
0/10
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Tip of rod broke after 3 days, not the first time either obviously either a design or product fault
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Donatas D
5/10
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blinds arrived damaged and unusable. velux offered quick replacement which is very appreciated, however its not arrived yet. we can blame the courier for it , however the parcel have not been packaged adequately from the seller. and we created another chunk of landfill ( as i was asked by velux to dispose of the damaged blinds) all at the GREED of the velux of not investing in proper packaging. Disappointing experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! We are sorry, that the item arrived damaged. VELUX packaging is designed for durability to protect the products during transport and storage. Please contact our customer service, so we can investigate the matter further.
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Emal T
10/10
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Very friendly and helpful staff when I had issue with electric window reset and existing blind replacement. The staff easily directed me and sent me instructions via email which meant I could do it myself instead of paying 100s to a trades person. With everything moving to AI my Velux experience made me realise how nice it is to have the human in the loop.
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Shirley B
0/10
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I ordered samples at least seven days ago and I have not yet received them. The shop i wish to purchase my blinds from as they also fit the blinds also ordered some samples for me and they haven't arrived either. Disappointed!
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're sorry to hear that the delivery was not on time. Please reach out to us so we can investigate the issue and find a suitable resolution.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.