Still waiting for my order. Only 1 out of 3 blinds has arrived. Terrible communication too.
Very disappointed
Comment by veluxblindsdirect.co.uk:
I attempted to contact you regarding your feedback, left a voicemail message and followed up with an email.
I am sorry that two of your blinds were delayed. I can see that we sent 2 update emails regarding the delay; however, I understand that you may have felt these updates were not frequent enough.
I appreciate you bringing this to our attention, and I will be sharing your feedback with our logistics team to help improve our communication during any future delivery delays.
Having checked the tracking information, I can see that all three blinds have now been successfully delivered. I hope they are meeting your expectations and that you are pleased with the quality of the products.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
I attempted to contact you regarding your feedback, left a voicemail message and followed up with an email. I am sorry that two of your blinds were delayed. I can see that we sent 2 update emails regarding the delay; however, I understand that you may have felt these updates were not frequent enough. I appreciate you bringing this to our attention, and I will be sharing your feedback with our logistics team to help improve our communication during any future delivery delays. Having checked the tracking information, I can see that all three blinds have now been successfully delivered. I hope they are meeting your expectations and that you are pleased with the quality of the products.