Awful delays. Still not delivered 2 days after promised (following long delay due to lack of materials)
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delays you experienced. We understand how frustrating it is to be given an expected delivery date and then have to wait considerably longer.
We’re pleased that your order has now been delivered. We appreciate your patience and apologise for the inconvenience caused. Your feedback is being taken on board as we continue to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delays you experienced. We understand how frustrating it is to be given an expected delivery date and then have to wait considerably longer. We’re pleased that your order has now been delivered. We appreciate your patience and apologise for the inconvenience caused. Your feedback is being taken on board as we continue to improve our service.