Blinds are awesome, colour spot on, but feel the sides of the fabric could be more durable (as in, not so easy to poke away from supports if that makes sense).
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the blinds and that the colour met your expectations.
We also appreciate your comments regarding the side edges of the fabric. Customer feedback is invaluable in helping us understand how our products perform in everyday use, and your observations will be shared with the relevant teams for consideration.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the blinds and that the colour met your expectations. We also appreciate your comments regarding the side edges of the fabric. Customer feedback is invaluable in helping us understand how our products perform in everyday use, and your observations will be shared with the relevant teams for consideration.