Ours is old,1983, Velux blinds.. Difficulty in finding correct size as information on frame not available in early blinds. Had to use AI
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that identifying the correct blind size for an older VELUX window can be challenging, especially when the original identification plate or sizing information is no longer available.
We're pleased to hear that you were able to find the right size in the end, although we understand the process was not as straightforward as it could have been.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate that identifying the correct blind size for an older VELUX window can be challenging, especially when the original identification plate or sizing information is no longer available. We're pleased to hear that you were able to find the right size in the end, although we understand the process was not as straightforward as it could have been.