My delivery was left outside in the pouring rain in my next door neighbours garden, he did not know it was there. No delivery note was put through my door to alert me it had been delivered. I did not agree for it to o be delivered to an alternative address
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the way your delivery was handled — that’s certainly not the standard of service we aim to provide.
Your feedback regarding the parcel being left without notification and at an alternative address has been noted and passed on to our delivery partners for review. As discussed, please don’t hesitate to get in touch with us if there is any further damage to the blind.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the way your delivery was handled — that’s certainly not the standard of service we aim to provide. Your feedback regarding the parcel being left without notification and at an alternative address has been noted and passed on to our delivery partners for review. As discussed, please don’t hesitate to get in touch with us if there is any further damage to the blind.