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David D
8/10
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The website has an issue when it comes to payment , it will not accept payment when Firefox is the browser, but will accept via MS Edge. As most other merchants will work with Firefox this is inconvenient. Please sort.
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Philip H
7/10
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Took a while and then you send the £6 bracket seperately (for the second time!)
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Urfan K
0/10
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I had no tracking sent, the item arrived with broken packaging and damaged. It is unacceptable, to be honest
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. Please reach out to us so we can investigate the issue and find a suitable resolution.
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Brandon W
4/10
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Delivery driver left the box in the rain causing damage
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. Please reach out to us so we can investigate the issue and find a suitable resolution.
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Amanda E
8/10
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Simple instructions on-line, but very difficult to fit a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We're glad the online instructions were clear, but we're sorry to hear that the actual fitting process was difficult. Your feedback is important to us, and we're continually working to improve our service.
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Wayne A
10/10
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Had a fault with one of the blinds and it was replaced without any cost to me....great service.
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Stephen T
6/10
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Due to a 2mm thich piece of cord snapping i have to replace a £150 blackout blind. No recycling of any of the component parts, all of which are otherwise perfectly reusable. The blind is fine. The edgings are fine. Even the screws and screwdriver are fine but I had to buy a new blind and throw all of the old one in the bin. In this day that is disgraceful.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate and understand your concerns. VELUX offers a 3-year guarantee on manual blinds. As your product falls outside of this guarantee period, the only available solution, as previously advised, is a full replacement. Please don’t hesitate to get in touch with us so we can assist you further.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I am sorry to hear about the difficulties you experienced when trying to access our webshop and complete your payment using the Firefox browser. We appreciate you raising this issue, and I have passed your comments on to the relevant team so they can investigate further.