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Kathryn J
10/10
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Delivery was several days before the date given upon ordering, which was great, and to say that it came all the way from France.
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Catrin J
10/10
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I ordered some swatches. They came promptly and have helped me to make the right choice. The gentleman who’s going to fit them for me will order blinds shortly
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Michael C
3/10
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Products & telephone services are stellar. Delivery is a disaster. From VELUX supply centre to GLS (whatever that is) to what turns out to be Parcelforce with confusing delivery emails culminating in a failed delivery with absolutely no communication with the customer. Still no idea when/if it will arrive
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Therese T
1/10
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Extremely disappointed. The fixing kit was missing from one of the blinds purchased. From the look of the packaging they had been removed and the box taped up again. Only discovered when being installed. Contacted your after sales and told you don’t have any spares in the country so we have to wait 2 weeks for them to come from Denmark! Not good enough!! I won’t be recommending Velux.
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Alan S
10/10
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Velux black out blinds are really good quality and fit the windows perfectly. The installation only took minutes and the instructions were clear to follow. Delivery was quicker than expected.
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Susan G
10/10
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Really impressed with Velux. Website easy to navigate, easy to identify appropriate product and measurements. I spoke to customer services to clarify something and they were really helpful. When the product arrived it was simple to fit with very clear instructions.
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Roger W
7/10
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Delivery of three blinds was fine, no complaints. I did, however, order six rod adapters, two for each blind. The delivery for these was farcical. Each adapter, approx 50mm long was packed in an individual Jiffy bag, each bearing a postage label! The delivery company, Evri, was appalling. The driver, turned up on my doorstep smoking a cigarette, a first in my experience, thrust the aformentioned six Jiffy bags into my hand and returned to the unmarked car he arrived in. A deeply unprofessional experience. The blinds themselves came via Parcelforce and that was ok.