I have had a couple of velux blinds about 10 years ago,
For me the materials used in the blinds feel a bit cheap and nasty compared to earlier purchases,
The packaging was also ripped and to bulky for the size of the blind
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re sorry to hear that the materials and packaging didn’t meet your expectations. We’re continuously working to improve both product quality and packaging efficiency, and your feedback is incredibly valuable in helping us do that.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re sorry to hear that the materials and packaging didn’t meet your expectations. We’re continuously working to improve both product quality and packaging efficiency, and your feedback is incredibly valuable in helping us do that.