I still haven’t received my order. The delivery time should be stated at the point of purchase as I wouldn’t have ordered if I’d know it would take so long. I ordered on 26th October and I’m now being told it will be 12th November before it’s delivered.
Comment by veluxblindsdirect.co.uk:
We're sorry to learn that there was an issue with your sample order, as these are sent from our head office through the royal mail second class system, regrettably there is no way for us to track this order for you. As the 12th of November has passed, please contact us if you still have not received this order and we can look into this for you further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
We're sorry to learn that there was an issue with your sample order, as these are sent from our head office through the royal mail second class system, regrettably there is no way for us to track this order for you. As the 12th of November has passed, please contact us if you still have not received this order and we can look into this for you further.