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James C
5/10
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I had troubles with my delivery, emailed customer support, and still have not even received a response
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Grant L
2/10
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Painfully slow and no communication.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the delivery and communication did not meet your expectations. We appreciate you taking the time to share your experience and apologise for the inconvenience caused.
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Deborah B
1/10
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Still waiting for final blind delivery one month on from ordering- despite having paid in full. NO person available to speak to in customer services when phoning.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for the final item from your order. Having reviewed your case, we can confirm that a member of our Customer Service team has been in contact with you and advised that, unfortunately, the item has been delayed. The revised delivery date is 28 July 2026. We sincerely apologise for the inconvenience caused by this delay and appreciate your patience and understanding while we work to complete your order. We look forward to your blind being delivered as soon as possible.
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Karen W
9/10
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The fitting instructions were inadequate. Pictures only with no text. I had to watch a you tube video for clarification. Once I had done the fitting was straightforward
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Meg D
7/10
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I cannot believe I had to pay for delivery on an order that cost over £400. Most places do free delivery if you go over £50! And then it took ages to get here as it seemed to be coming from overseas. The product is good and I'm happy with it but the cost is already extortionate.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product itself. However, we’re sorry that you were disappointed with the delivery charge and the time taken for your order to arrive. Our products are manufactured and dispatched from different locations across Europe to help ensure product availability, but we understand that this may not always align with customers’ delivery expectations. We appreciate your comments regarding both the delivery costs and delivery times.
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Mark C
9/10
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Easy to buy the correct blind to suit my window. Very well designed. Good quality fittings. Very easy to install and great instructions.
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Fiona M
8/10
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While happy in the main with the blind, it does have one very tiny hole in the fabric at the lower edge through which light can be seen when drawn. This does not affect the function obviously but is just a bit irritating!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the blind overall. However, we’re sorry to learn that it arrived with a small hole in the fabric, even though it does not affect the functionality of the product. We understand how even a minor imperfection can be frustrating. If you would like us to look into this further, please contact our Customer Service team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the concerns you had regarding your delivery and the lack of communication you experienced. Having reviewed your case, we can confirm that a member of our Customer Service team has since been in contact with you to discuss the status of your order. During that conversation, it was confirmed that the goods have now been delivered in full.