Installation instructions were too simplified and lacked detail. I had to go online and watch a video to work it out.
Other than that - all good and relatively easy to fix once I'd worked it out.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation instructions did not provide enough detail and that you needed to look online for additional guidance.
We’re pleased to hear that, once you had worked it out, the blind was relatively easy to fit and that you are otherwise happy with the product.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation instructions did not provide enough detail and that you needed to look online for additional guidance. We’re pleased to hear that, once you had worked it out, the blind was relatively easy to fit and that you are otherwise happy with the product.