Had difficulty fitting the right side bar. In the end found the black wheel cog track was too high and had to be pushed down to allow the bar to fit properly. This took a bit of time due to the position of the window. The product otherwise is as I hoped for.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you experienced some difficulty fitting the right side bar and apologise for the inconvenience this caused. We understand how challenging installation can be, particularly when working in a difficult-to-access window position.
We appreciate you sharing the details of how you resolved the issue, as this kind of feedback is very valuable. We’re pleased to hear that, aside from the installation challenge, the product has met your expectations and is performing as hoped.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you experienced some difficulty fitting the right side bar and apologise for the inconvenience this caused. We understand how challenging installation can be, particularly when working in a difficult-to-access window position. We appreciate you sharing the details of how you resolved the issue, as this kind of feedback is very valuable. We’re pleased to hear that, aside from the installation challenge, the product has met your expectations and is performing as hoped.