The instructions could be improved, pictures are not good enough. I needed to look on Utube to understand how to fit the blind.
Your product is as always great, however your choice of delivery service Parcelforce as always was a let down
Very confusing ordering process - I ended up ordering the wrong package of one internal and one external blind. I was refused the opportunity to return the unused external blind despite that it was still packaged and could have been resold. The internal one had been fixed before I realised my mistake so I could not return the whole package. Now, I have paid too much and have a useless blind.
The screws included needed a torx screwdriver, which was a bit of a pain as I had to go out and buy a new set. But once I had the correct tools, installation was straightforward. Happy with Velux quality.
Product is of good quality and well made. Competitively priced. Delivery was very quick (2 working days). Easy to install and use
Comment by veluxblindsdirect.co.uk:
Our customer service reached out to the customer and proposed a solution. We are sorry, that the ordering process was not clear. The feedback is highly appreciated, as we are continuously trying to improve our services.