Nearly a month between ordering and being delivered is pretty awful these days. Please note, I have not received the blind yet. Also the range of blinds was extremely limited.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We have reached out to you directly by e-mail. Kindly note that the estimated delivery date on the order confirmation was the 16/01/26 and the carrier confirms delivery on the 14/01/2026. If this is not correct, please do let us know and we can investigate further.
This blind shipped from France and on occasion, these parcels can be stopped in customs for clearance checks. Coupled with the Christmas and New Year office closures, I wish to sincerely apologise for the lead time on this product at your timing of order.
The VELUX blackout roller blind is available in 16 colour ways with the option to choose the 'Colour By You' range (at no additional cost) which allows the creation of your own custom colour. If there's anything we can do to help, please reach out to our support team.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We have reached out to you directly by e-mail. Kindly note that the estimated delivery date on the order confirmation was the 16/01/26 and the carrier confirms delivery on the 14/01/2026. If this is not correct, please do let us know and we can investigate further. This blind shipped from France and on occasion, these parcels can be stopped in customs for clearance checks. Coupled with the Christmas and New Year office closures, I wish to sincerely apologise for the lead time on this product at your timing of order. The VELUX blackout roller blind is available in 16 colour ways with the option to choose the 'Colour By You' range (at no additional cost) which allows the creation of your own custom colour. If there's anything we can do to help, please reach out to our support team.