Yes, I am so disappointed .. the velux products I ordered are excellent but two things will mean I never order again or recommended your firm 1. Evri .. they are appalling, the way they operate and treat packages and clients is not acceptable (I had to literally search my property for the delivery) 2. (And this is the killer) .. two of my items were tiny, two blind pullers, same product .. these are in their own small box, but they were delivered in separate boxes that were huge in comparison .. that puts the onus of rescuing on the receiver and was thoughtless.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m really glad to hear that you’re pleased with the Velux products themselves, but I’m truly sorry that the delivery experience overshadowed your order. Your frustration with Evri is completely understandable, and having to search your property for a parcel is not acceptable. We also appreciate your point about the oversized packaging for the small items. Your feedback is important to us, and we're continually working to improve our service.