Further to the above, I had to work hard on the website to find the product I wanted - manual rooflight opener.
The device is excellent for the rooflight itself but not quite so easy to use to pull down a blind; it is fine for pushing the blind back up.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m glad to hear the manual rooflight opener works well for operating the rooflight itself, but I’m sorry that finding the product on our website was more difficult than it should have been.
Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m glad to hear the manual rooflight opener works well for operating the rooflight itself, but I’m sorry that finding the product on our website was more difficult than it should have been. Your feedback is important to us, and we're continually working to improve our service.