Outraged to find that the all the product essentially was: two foam strips and a small tube of grease/oil. The instruction sheet did not cover the model it was destined for so had to phone in (struggled to find support number) just to get the info. On an upside the easy video link to solve the problem was clever and helpful. But waited ages for such a simple pre-packaged / off the shelf product. Outrageous cost. Finally to replace the paded strip from the vent flap is still proving very difficult as the glue (far stronger than the foam it secures) is impossible to remove successfully. Some release agent would at least go some way to justify the cost: £41.00 for a couple of simple foam strips. Outrage.
The screws require a specialist tool; common UK screwdrivers do not work with them. You should provide a tool or change the screws.
it is very difficult to locate the toggle at the base of the tension cord into the housing
Easy installation and the small hand tool provided was excellent and effective. The instructions were clear to understand and follow.
Yes - customer service initially forgot the clips for the window which was installed in 1984 so although subsequently delivered they were required from the start!
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Steve Todd
5/10
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We ordered paint and a maintenance kit. Delivery was forecast to be 10 to 12 days at time of order, and this is the time it took, so the expectation was accurate. However 10 to 12 days is too long! In fact, this customer feedback survey arrived before the products did!