Simple instructions on-line, but very difficult to fit a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We're glad the online instructions were clear, but we're sorry to hear that the actual fitting process was difficult. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We're glad the online instructions were clear, but we're sorry to hear that the actual fitting process was difficult. Your feedback is important to us, and we're continually working to improve our service.