The website has an issue when it comes to payment , it will not accept payment when Firefox is the browser, but will accept via MS Edge. As most other merchants will work with Firefox this is inconvenient. Please sort.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I am sorry to hear about the difficulties you experienced when trying to access our webshop and complete your payment using the Firefox browser. We appreciate you raising this issue, and I have passed your comments on to the relevant team so they can investigate further.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I am sorry to hear about the difficulties you experienced when trying to access our webshop and complete your payment using the Firefox browser. We appreciate you raising this issue, and I have passed your comments on to the relevant team so they can investigate further.