|
Simon B
10/10
|
From the time I placed the order to the time it arrived was quite a long time. I presume this is because each item is individually made. Overall I was very impressed with the product and the service.
|
Jennifer A
1/10
|
We waited weeks for the delivery, the information on delivery time was inaccurate and then the wrong product was delivered - ie electric not solar blind but in a box marked solar, so we only realised when it was installed and couldn't understand why it didn't work. We are still awaiting the replacement. So in total many weeks wasted. You've asked for my feefback and I'm still waiting for the correct product. Very dissatisfied.
|
Jeanette L
3/10
|
Delivery was severely delayed and lack of communication. Only one email received to say it will be delayed. Given dates on delivery tracker which was inaccurate. Very disappointed However no issues with product when it eventually arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your order was significantly delayed and that the communication and delivery updates did not meet your expectations. Your comments regarding both the communication and tracking experience are appreciated and will be shared with the relevant teams for review. We are pleased to hear that you were satisfied with the product once it arrived.
|
Emma C
1/10
|
Still waiting for my order. Only 1 out of 3 blinds has arrived. Terrible communication too. Very disappointed
Comment by veluxblindsdirect.co.uk:
I attempted to contact you regarding your feedback, left a voicemail message and followed up with an email. I am sorry that two of your blinds were delayed. I can see that we sent 2 update emails regarding the delay; however, I understand that you may have felt these updates were not frequent enough. I appreciate you bringing this to our attention, and I will be sharing your feedback with our logistics team to help improve our communication during any future delivery delays. Having checked the tracking information, I can see that all three blinds have now been successfully delivered. I hope they are meeting your expectations and that you are pleased with the quality of the products.
|
Ian S
10/10
|
Overall a good experience, slight problem with grey cord, it was snagged in the blind and and was slightly tricky to get the right length until we loosened the packed up section. All good eventually.
|
Philip H
10/10
|
Item delivery date was and number of weeks and was delayed. I was told, but not given a rwason why it was delayed od how long it might be. My Velux window is about 30 years old, so very impressed heat blinds arwme still available. Video guidance shows removal of an item that does not exist on my old window, so confusing, but customer service were extremely reassuring and said the item would definitely fit. They told me to ger back to them if there was any problem - very helpful
|
Peter T
10/10
|
I am delighted with my blinds, installation was simple with clear instructions in the package
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry to hear about the issues you have experienced with your order. We understand how frustrating it is to face extended delivery delays, receive inaccurate delivery information, and then discover that the wrong product had been supplied. We sincerely apologize for the inconvenience and the time this has cost you, particularly as you are still waiting for the correct replacement. This is clearly not the experience we aim to provide, and we appreciate you taking the time to share your concerns.