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Oliver C
5/10
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One blind was faulty which I found to be very annoying as I couldn’t complete the installation and have to wait another 10days for a replacement.
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Karina K
5/10
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Instructions were terrible. I’d recommend investing in some user testing to ensure that instructions are user friendly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.
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Alan P
8/10
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Stock of refurb package had to be sent from abroad. Stock should be kept in UK to enable faster delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand how important fast delivery is, and we're continually working to improve our service.
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Julian L
5/10
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Very poor service from Evri , lost one blind can’t find it ! Say they attempted delivery but never.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the delivery of your VELUX blind. This certainly isn’t the level of service we want for our customers. We’re pleased to see that your order has now been completed, but we appreciate your patience while this was resolved. Your feedback has been shared with our delivery partners.
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Donald N
7/10
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No negative comments - Well designed and manufactured product that’s easy to fit -
Comment by veluxblindsdirect.co.uk:
Thank you for your positive feedback. We're happy to hear that the product met your expectations in both design and ease of installation.
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Robert H
9/10
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Hi - very happy with the replacement blind which we bought recently - the previous blind had done excellent service for over 30 years! My only comment is that your website ould be clearer about which products are a direct replacement for the existing model and which require different fittings. It wasn't a big problem, as we had ordered a new set of brackets just in case, and fitting them was straighforward, but it was a surprise to find that they were completely different from the previous ones!
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David R
10/10
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Installation is fairly straightforward and the illustrated guide is very clear. It is however worth taking time to get it right and not trying to rush the job.
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Janet B
8/10
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The difficulty for me was matching the Velux colours with those I needed for the other windows.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that matching Velux colours with other window finishes can be challenging, and we appreciate you highlighting this. Your input is valuable and helps us continue improving our product offerings.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry for the inconvenience caused. We understand how disappointing it is when installation gets delayed, and we appreciate your patience while the replacement was on its way.