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Jamie M
0/10
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Still haven’t received our item, it was delivered to goodness knows where, have had no communication.
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Michelle S
0/10
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I still haven’t received my blinds!!
Comment by veluxblindsdirect.co.uk:
• Thank you for your feedback. We apologise for the delay with your order and are pleased to confirm that it has now been delivered.
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Tom S
3/10
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Ordered 3 blinds and took over 2 months to be delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order took longer to arrive than expected. During the summer period, we experienced exceptionally high demand, which unfortunately led to longer delivery times for some orders. We understand that waiting over two months for your blinds would have been frustrating, and we sincerely apologise for the inconvenience caused.
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Kelvin h
10/10
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slight delay on delivery date, but, no issues Fitted two blinds as instructions, easy to follow, did not have need to use instructions on second blind ♪(^∇^*)
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Frank C
8/10
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Blind not very smooth when operating
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind is not operating as smoothly as you expected. We understand that smooth and effortless operation is an important part of enjoying your VELUX blind, so it's disappointing to learn that this has not been your experience. If the issue persists, we would encourage you to contact our customer service team, who will be happy to review the situation and provide assistance.
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Alison S
2/10
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We live in a street called Rivar Place in Cambridge. It shares a postcode with a street called Sleaford Street. Your website WOULD NOT LET ME give you the correct address. It would only register Sleaford Street in its dropdown set of addresses. Then EVRI, although I contacetd them three times and they assured me their courier would deliver to our correct street, failed to do this, and still delivered it to the wrong address. Lucky I have a nice neighbour. it's the only reason your blind arrived safely with us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with both the address selection on our website and the delivery of your order. While we’re relieved that your blind ultimately reached you safely thanks to the kindness of your neighbour, this is clearly not the standard of service we aim to provide. Your comments regarding both the website address lookup and the delivery experience are extremely valuable and will be shared with the relevant teams for review. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry to hear that you have not received your item. Our customer service team has attempted to contact you regarding this matter but has so far been unable to reach you. We are currently investigating the delivery location with the carrier to determine what has happened to your order. If the item cannot be recovered, a replacement order will be arranged as quickly as possible. We sincerely apologize for the inconvenience caused and appreciate your patience while this investigation is ongoing. Please contact our customer service team at your earliest convenience so we can resolve this matter for you.