As these are replacements for old blinds I can see the quality of materials used has declined (frame and plastic)
I should have simply been able to attach using the old screw holes but they don’t align. No point in me buying velux, could have gone for cheaper brand.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you were disappointed with the product and installation experience.
We also regret that you feel the materials did not meet the standards you were expecting.
Customer feedback is extremely important to us, and we appreciate you taking the time to share your comments. Your concerns have been noted and will be passed on to the relevant team for review.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you were disappointed with the product and installation experience. We also regret that you feel the materials did not meet the standards you were expecting. Customer feedback is extremely important to us, and we appreciate you taking the time to share your comments. Your concerns have been noted and will be passed on to the relevant team for review.